By placing an order with Econogo, you confirm your agreement to comply to our terms and conditions as set below:
Price Policy:
At Econogo we value our customers and strive to implement great value and service. Our aggressive pricing policy means that overheads are reduced to pass savings and greater satisfaction to our customers. By frequently monitoring other retailers and their rates, econogo maintains a competitive pricing policy, giving you the highest quality at the an affordable price.
Environment Policy:
We are all responsible for taking out from the environment. Here at econogo we try to give something back, therefore in order to champion our views on climate change, we guarantee a percentage of all annual revenue to be donated to 'Friends of the Earth, a charity campaigning for solutions to environmental problems (to find out more, please see our donation program on our about page).
Returns, Refunds and Exchanges:
Econogo is a UK based company and complies with UK consumer law including the Distance Selling Regulations act. By placing an order the buyer reserves the right for exchange or refunds under the below conditions set by our return policy. This means shopping with us is safe and regulations expressing our adherence to these standards are designed to protect you when purchasing our products
We offer a flexible 7 day returns policy and are happy to accept returned items for refund or exchange should you have had a change of heart or received damaged or faulty goods. Refunds for unwanted items are subject to a minimum processing fee of £30.00 which will appear on your invoice as a handling fee.
If an item was pre-ordered from an out of stock listing, econogo reserves the right to retain the deposit, however this shall be met at the discretion of the seller and handled upon the merit of the purchase.
To qualify for a refund or an exchange, all instances will be subject to the individual merit of the case at hand and comply with the following standards set by the seller:
Contact is established before you make a return.
Goods must be returned within 7 days after the date of purchase.
All the goods must be in original packaging and must not be fitted or used.
The customer is fully responsible for ensuring the goods arrive back in good condition
All items are subjected to thorough testing and evaluation (with stringent pre delivery inspection and assembly guidelines) before being seen fit as to road and customer worthy. It is therefore the customers responsibility to inspect and sign for all items received especially applicable when appointment for delivery is made. Call and notify econogo should any issues arise. If no communication is established econogo will consider the products as being of satisfactory quality and fit for their purpose and may not accept any rejection or cancellation at a later date.
The customer is fully responsible for assuming the cost of re-delivery. Should you be unable to source a delivery agent, we can arrange collection at your request
All returns should be made to the following address:
Econogo Limited
8 Holland Street
London
W8 4LT
We do not accept any responsibility for items lost or damaged on return regardless of the method used. It is therefore your responsibility to ensure safe transit.
Payment
Econogo accepts all major credit cards and debit cards. We request that all orders are subject to providing the seller with proof of address. This can be provided by either a photo driving license or passport which will be kept on file and used solely as reference against the individual order. Econogo operates with due diligence and responsibility by compliance with all regulations as set out in The Data Protection Act 1998 In compliance with these regulations ,we ensure that no customer details will be disclosed to third parties.
You will be contacted if we find the card or address details to be incorrect. We recommend that you do not send cash through the post. Due to varying exchange rates, all payments made to Econogo in other currencies must agree with a pro-forma invoice which can be fixed or emailed.
Should you not wish to pay by debit or credit card, please contact us on the number provided on our contact us page and we will provide you with full details on alternative payment methods. Should an item be listed as out of stock, econogo may require that a deposit is paid up front, this will be negotiated upon the value and purchase of the item(s)
Deliveries
Delivery of items are subject to the rates as set out by our affiliates Atlas of London Please contact Atlas on the number provided in our affiliates section or refer to your starter pack for more details.
Warranty:
Warranties are offered on batteries, motors and chargers exclusive of wear and tear and faults covered by misuse. The guarentee period for the battery, motor and charger is 12 months from the date of purchase. This guarantee does not include the misuse of our products such as that which deviates from the instruction given in our operation manual in cluding but not exclusively, dropping the scooter on to the handlebars, resulting in broken brakes or throttles, broken lights, worn brakes, punctured tryres etc.
This guarantee does not include misuse of the battery such as not following the manufacturer's guidelines for charging, discharging and
storing the battery.
Complimentary Roadside Assistance:
As part of our on going commitment to providing you with an efficient service and a high quality product, econogo provides every customer a free complimentary road side assistance service.
This service extends to one call out over the 12 month warranty period and is invalidated exactly one year after purchase of the bike.
Cover is extended during working hours Monday to Friday, where a scooter specialist will endeavour to assist you.
Most call outs can be rectified at the roadside, allowing you to continue your journey with minimum delay.
If your scooter cannot be repaired at the roadside, your bike will be recovered, repaired and returned at a suitable date.
Cover does not extend to anyone without permission, the necessary documents, insurance or licenses to drive the vehicle
If a problem has arisen through a proven manufacturers defect, the complimentary call out will be reviewed and rescinded to the buyer at the sellers discretion.
If the bike has been in anyway tampered with or modified then this will invalidate the warranty. We may also ask the cost of repair, labour and parts to be borne by the buyer should the fault be attributable to misuse as set above.
The warranty does not cover re-assembled batteries, chargers or bikes, sub-standard repairs (we recommend you consult only our qualified affiliates) or poorly looked after (neglected) items.
ORDERS & SPECIFICATIONS
No order submitted by the buyer shall be deemed to be accepted by the seller unless and until confirmed by the sellers authorised representative. The buyer shall be responsible to the seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the buyer and for giving the seller any necessary information relating to the goods within a sufficient time to enable the seller to perform the contract in accordance with those terms. The quality, description and quantity of and any specification for the goods shall be those set out in the sellers quotation (if acceptable by the buyer) or the buyers order (if accepted by the seller). For any goods manufactured, the buyer shall indemnify the seller against all claims, loss, damages and expenses incurred or for any infringement of patent, copyright, design, trademark or other intellectual property rights for which the seller may become liable by following the requirements or specification supplied. The seller reserves the right to make any changes to the specification for goods, which are required to conform to, any statutory or safety requirements.
Force Majeure
The sellers shall not be held responsible for any delay in delivery or the non-delivery of the goods due to Force Majeure. However, the sellers shall advise the buyers immediately of such occurrence and within fourteen days thereafter, shall send notification to the buyers in writing, by means of a certificate issued by competent government authorities of the place where the accident occurs as evidence thereof. Under such circumstances the sellers, however, are still under the obligation to take all necessary measures to hasten the delivery of the goods. In case the accident lasts for more than ten weeks, the buyers shall have the right to cancel the contract